Emergency phone 120, Many people know this number. Dial 120 is the easiest and quickest way to call for help to the emergency center. The emergency department of the hospital is open 24 hours a day, After receiving the assignment from the 120 center, it is necessary to drive, even if it is a fake case reported by boring drunks. However, during my working hours in the emergency department in the past few months, I found that many people still do not quite understand the meaning and usage of this 120 phone.
In most cities in China, The 120 you called is only a service center. The wiring staff (who may have some medical knowledge and background) will simply ask about your illness. Know your location and your contact number. For example, 120 in Dongguan City is responsible for the dispatch and use of ambulances in the whole city. They will arrange the ambulance from the nearest hospital according to your location. However, in some cities such as Shanghai and Hangzhou, 120 emergency centers and ambulances are separate rescue units. Ambulances do not belong to hospitals and are only responsible for pre-hospital first aid.
The call to 120 is to seek medical treatment and help from medical staff, But the ambulance has no time and space gates and it’s not the Kesse, It also takes time to get from the hospital to the place where the report was made, Depending on distance and traffic conditions, It is almost impossible to expect an ambulance to appear in front of you after making a phone call. Unless the ambulance happened to pass by on another mission. Time is life, This sentence is the most meaningful in emergency departments and hospitals. Cardiopulmonary arrest, craniocerebral injury and other diseases have prime time to save, massive hemorrhage can also quickly let a life die. Therefore, sometimes waiting for an ambulance at the scene is a waste of time and life.
For ordinary people, it is really difficult to find out the severity of the disease, especially in the case of sudden syncope, which is a [dangerous] situation. In the emergency department, it is often encountered that an ambulance is called for because of syncope, and when the patient arrives at the scene, he is already awake without what’s discomfort and refuses to go to the hospital (epilepsy and hypoglycemia are most likely).
And some trauma, Such as hand and foot injuries, Even if there is bleeding from an open injury, It is also possible to bandage and stop bleeding by oneself or by finding a nearby clinic health station. The cost of taking a taxi to the hospital will not be higher than that of an ambulance. The fare of the ambulance, as well as the visiting fees of doctors and nurses, add up to dozens of dollars. 120 calls are free, but the ambulance and the labor of medical staff are charged. Once met family members heard that the ambulance was to be charged, they immediately said they had a car to come by themselves.
Trauma caused by falling from a height may lead to spinal fracture, and such patients still have to wait until medical staff arrive for treatment. The wrong handling method may lead to spinal cord nerve injury, aggravate the patient’s condition and cause paraplegia.
Sometimes patients will be stuck in the cab in car accidents, and then they need to call 119 for rescue by the fire armed police.
Attention should be paid to the following aspects after dialing 120 and 120:
1. Explain the detailed address of the patient on the phone. For example, [Room X, Lane X, XX Road, XX District], We can’t tell the whole story because we wept, nor can we just tell the vague address beside a certain factory. Because of the Great Leap Forward in urban construction, even an old driver may not be able to find a certain path accurately sometimes, so we have to explain a prominent building such as a hotel nearby.
In my work, I also met many kind-hearted passers-by. When I was driving or walking, I found a man lying on the side of the road, so I called 120 to call an ambulance. However, this kind-hearted man may be worried about what involvement with the patient and continue to do whatever he should do, even if we asked him to stay for a few minutes to facilitate us to find the patient.
Under such circumstances, it is not easy for us to find the so-called patient, find the wrong place, or perhaps the patient leaves on his own after waking up. It is not difficult to be a good person, but the difficult thing is how to be a good person. So friends, if you find someone lying on the side of the road, please stop and ask: [Sir (Madam) What’s wrong with you? Do you need me to quote 120 for you? ] After reporting 120, please stop for a while and wait for an ambulance to guide us to the patient.
2. Report the name and telephone number of the caller, keep the phone on, and do not make irrelevant calls, because when the ambulance leaves the car, the driver and the doctor will contact you through the car phone to know the patient’s condition and address, because we cannot get through your phone, we are also very anxious.
3. Tell 120 and the doctors on the ambulance about the patient’s main conditions. Such as hematemesis, coma or falling down the stairs, etc. The task list distributed by 120 Center to the hospital is very concise, so few words cannot prepare the ambulance personnel for the treatment facilities.
4. If there are a large number of wounded or poisoned patients, the cause of the accident must be reported, such as building collapse, train derailment, toxic gas leakage, vegetable poisoning, etc., and the approximate number of people affected must be reported, so that 120 ambulance vehicles can be mobilized, government departments can be reported, and rescue personnel from hospitals can be notified to concentrate on the accident site.
5. After hanging up the phone, there should be people waiting at the gate of the house or at the intersection and guiding the ambulance in and out.
6. When waiting for the ambulance, prepare the medicines, such as clothes, which are taken with the patient. If the patient is poisoned by taking medicine, bring the suspicious medicines with him. If the wounded have amputated limbs, they should bring the amputated limbs, etc. Of course, don’t forget to bring as much medical expenses as possible.
7. Dredge the corridor for transporting patients.
8. If the ambulance still does not appear within 20 minutes, or there is no ambulance to contact you, you can call 120 again. If your illness permits, don’t look for other vehicles, because 120 will definitely come to the ambulance as long as you receive your call.
9. There are two criteria for choosing which hospital to go to. One is proximity and the other is to consider the characteristics of the hospital. But the first is the principle of [proximity], because it is especially important for patients who need rescue to buy time.